Manage follow-up on aged, outstanding, and unresolved insurance claims to ensure timely reimbursement. • Analyze claim denials, investigate claim issues, and determine appropriate resolution actions. • Review payer portals and claim statuses to identify issues and prioritize follow-up activities. • Coordinate claim resubmissions, documentation requirements, and escalations to resolve outstanding AR. • Maintain accurate AR tracking records and collaborate with internal teams to resolve account issues. • Possess strong knowledge of payment posting and payment reconciliation in AdvancedMD.

Worked as an AR auditor, auditing AR accounts and follow-up activity to find unresolved balances, missed actions, and opportunities to move claims toward resolution. • Reviewed claim status, payer responses, denials, and supporting documentation to determine next steps on outstanding accounts. • Investigated aged receivables and followed up on pending, rejected, or denied claims via payer portals and account records. • Checked account notes and work-queue updates for completeness and consistency to maintain accurate AR tracking. • Coordinated claim correction, resubmission, and escalation to support reimbursement and reduce avoidable AR delays.